Sea Green Glass Beads by Mudpie
** Delivery times added as "notes" cannot be guaranteed - call for special times frames.
** Fresh flowers & chocolates cannot be left outside - we must be able to speak to someone that will be available within reasonable timeframe to accept the order.
Our delivery drivers will use the recipient's telephone number to make contact in the event the recipient is not home or if they are unable to access/locate the property. In the event the delivery cannot be made, the driver will make contact via telephone and/or leave a hanging delivery notice to inform the recipient that delivery was attempted and the order has been returned to the shop for proper storage. In the event of an undeliverable order, it will be the responsiblity of the recipient to arrange pick-up from our shop.
It is the sole responsiblity of the sender or sending agency to provide us with an accurate delivery address and contact number of the intended recipient.
REFUND POLICY: Key Largo Flowers strives to provide the best customer service available. It is our belief that as a real flower shop, we understand and appreciate the concerns of Internet Shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy to provide our customers with a complete understanding of how replacement orders or refunds are processed:
If any customer claims an order was not delivered, we ask that we are giving at least 24-48 hours to investigate and to determine what has occurred and we will respond accordingly. Depending on the circumstances, an additional delivery charge may be required. If it is determined that Key Largo Flowers did not make the delivery attempt, it is our policy that we will provide you with a refund.
If an order is filled and delivered to the recipient and there is a question of the quality of the arrangment, the recepient should contact Key Largo Flowers. In almost every case, Key Largo Flowers will gladly replace the arrangement. To request a replacement, Key Largo Flowers must be contacted within 48 hours of the delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsiblility of the recipient to follow any care instructions provided by Key Largo Flowers. No refunds or replacements will be made for any order should the recipient or sender not notify Key Largo Flowers within 1 day of the original delivery date.
Should any customer place an order through Key Largo Flowers and then need to cancel the order, the cancellation must be made prior to the completion of the design. If the flower arrangmement has been made, Key Largo Flowers will make every attempt to sell that order to another customer. If we are able to do so, a refund will be issued. If we are not able to resell the arrangement a refund will not be available. An incorrect address or a recipient that is away from home for an extended amount of time does not constitute a cancellation.
Key Largo Flowers is not responsible for any order where the receipient refuses to accept the item. Key Largo Flowers will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.
SUBSTITUTIONS: Key Largo Flowers will always attempt to fulfill an order as closely as possible. However, if the container, flowers or other items that comprise the order are unavailable, the order wil be substituted with content equal to the original value of the order.
When a customer allows substitutions, this means that the sender is allowing Key Largo Flowers to use flowers they have available to work with while trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement indentical to what is pictured though every effort is made to do so. In case of specialty items, such as items in a ceramic container, a different container with similar value will be used.
Privacy Policy
We use the information you provide to us to process your request/order only.
Terms and Conditions for Online Websites:
I hereby authorize Key Largo Flowers and Gifts to initiate a charge entry on my credit or debit card in the amount equal to the amount I enter into the online payment option. I acknowledge I am responsible for inputting the correct payment amount and my COMPANY NAME Account Number.
Sample Refund/Cancellation Policy
We offer a refund and/or exchange within the first 24 hours of your purchase, if 2 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind. Eligibility for Refunds and Exchanges are for nonperishable products only.